Refund Policy

This Refund Policy applies to items purchased directly through our online Shop. Bespoke and made-to-measure orders, including curtains, blinds and upholstery, are governed separately by our Special-Order Terms and Conditions, available on our website.

Returns

For eligible Shop items, you have 30 days after receiving your item to request a return. Your item must be in the same condition you received it, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at info@stripeinteriors.co.uk. Returns should be sent to: 2 Oak Lane, Cuffley, Potters Bar, EN6 4JZ. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect, so we can put it right.

Non-returnable items

Bespoke and special-order items are not covered by this policy and are non-returnable, in line with our Special-Order Terms and Conditions. Digital products, including the Room Story planner, are non-refundable once downloaded, except where the file is faulty. We do not accept returns on sale items or gift cards.

Refunds

Once we've received and inspected your return, we'll let you know if the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at info@stripeinteriors.co.uk